Description:

Meesho is seeking a Data Support Engineer to join its high-energy engineering team in Bangalore. This role is central to ensuring the stability, performance, and availability of Meesho’s big data-based applications that manage millions of orders daily with remarkable uptime. You will be a first responder for platform issues—working on triage, resolving incidents, analyzing root causes, and proactively preventing future problems.

This position requires strong technical troubleshooting skills, a proactive mindset, and the ability to adhere to stringent SLAs for response and resolution times. By being part of a fast-growing e-commerce giant, you’ll operate in a high-impact environment, collaborate across teams, and contribute to the robust technical foundation that supports Meesho’s mission of democratizing internet commerce for all.

At Meesho, you won’t just be building scalable tech—you’ll also experience a people-first culture that values learning, openness, and fun.

Key Responsibilities:

• Monitor and maintain Big Data platforms and applications.
• Triage and resolve tickets related to functionality, performance, and availability.
• Provide prompt, SLA-driven service to platform users.
• Perform root cause analysis, workaround identification, and incident management.
• Proactively detect and resolve issues before service impact.
• Prepare high-quality support documentation, including knowledge base creation.
• Install, manage, and monitor backup applications to ensure resiliency.

Key Technical Skills:

Linux Fundamentals, Database Fundamentals, SQL Queries, Troubleshooting, Incident Management, Knowledge Base Documentation, Big Data Application Monitoring

Requirements:

• 1–3 years of overall IT/Data Support experience.
• Strong Linux fundamentals for system-level troubleshooting.
• Solid foundation in Databases and SQL queries.
• Experience in managing application incidents, root cause analysis, and performance issues.
• Strong problem-solving skills and attention to detail.
• Ability to adhere to support SLAs and operate in high-pressure situations.
• Collaborative mindset with effective documentation and communication skills.